How to place an order on the website?
A The process is as follows:
① Select the product specifications and add them to the shopping cart;
② Check the product information in the shopping cart and click "Go to checkout";
③ Fill in the receiving information and select the payment method;
④ After confirming the accuracy, submit the order and complete the payment, and the system will send a confirmation notification.
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Unpaid orders can be modified or cancelled directly; Orders that have been paid but not yet shipped can only be modified to the shipping address. Cancellations require contacting customer service and a full refund; Orders that have been shipped cannot be modified or cancelled, and can be returned or refunded in the future.
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Spot orders will be shipped within 48 hours (working days), while pre-sale orders will be shipped according to the details page cycle; Log in to your account and enter 'My Orders' to view the order status and logistics tracking (if shipped, you can check the logistics tracking number).
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Support individual and corporate customization: Individuals can customize color codes, fragrances, skin types, and some product lettering; Enterprises can customize logos, exclusive packaging, and gift boxes, and support mass customization (minimum order quantity can be found on the customization page).
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Process: Select customized products → Fill in requirements and transfer materials → Pay deposit → Customer service confirmation → Production → Pay final payment and ship; Personal customization takes 7-15 working days, while enterprise bulk customization takes 15-30 working days (please consult customer service for details).
